Privacy & Cookies Policy

1. Who we are (Data Controller)

Rowash designs and manufactures commercial dishwashers and matched accessories for distributors, project partners and professional kitchens. For questions about this policy or your personal data, contact us at sales@szrowash.com or via szrowash.com.

2. What data we collect

• Contact & enquiry data — name, company, email address, phone number, country and the content of messages you send when you request a quote or contact us.
• Business information — details you provide about projects, product requirements, OEM/ODM specifications or orders.
• Technical & usage data — IP address, browser type, device information, pages visited and interactions, collected through cookies and similar technologies (see Section 7).

We do not knowingly collect special categories of personal data, and our website is intended for business users, not children.

3. How we use your data

• To respond to enquiries, prepare quotations and manage pre-sales and after-sales communication.
• To fulfil and administer contracts, orders, shipments and spare-part support.
• To comply with legal, accounting, tax and regulatory obligations.
• To operate, secure and improve our website and understand how it is used.
• With your consent, to send technical or commercial updates about products and services relevant to you.

4. Legal basis for processing

Depending on the activity, we rely on one or more of the following legal bases: performance of a contract or pre-contractual steps at your request; compliance with a legal obligation; our legitimate interests in running and promoting our business; and your consent (for example, for non-essential cookies or marketing communications). You may withdraw consent at any time.

5. Sharing and international transfers

We do not sell your personal data. We may share it with trusted service providers who support our operations (such as hosting, logistics, IT and analytics providers), and with authorities where required by law. Where data is transferred outside your country or region, we apply appropriate safeguards consistent with applicable data protection law.

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, or for the periods required by applicable commercial, tax and legal obligations, after which it is deleted or anonymised.

7. Cookies

Cookies are small text files stored on your device when you visit a website. We use the following categories:

• Strictly necessary cookies — required for the website to function (for example, maintaining your session and security). These cannot be switched off in our systems.
• Analytics cookies — help us understand, in aggregate, how visitors use the site so we can improve it. These are only set with your consent where required.
• Functional cookies — remember choices such as language or selected products to improve your experience.

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the website work. For general information about cookies and how to manage them, refer to your browser's help pages or resources such as aboutcookies.org.

8. Your rights

Subject to applicable law, you have the right to access, rectify, erase or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent. You also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at sales@szrowash.com.

9. Contact us

If you have any questions about this Privacy & Cookies Policy or how we handle your data, please email sales@szrowash.com. We may update this policy from time to time; the latest version will always be published on this page.